~ Achieving and Sustaining Valued
Fall 2017 certificate program:
Is your program and practice achieving valued
outcomes? As a result of the increasing shift to prove
the value of your program to funders and clients alike, it is
important to have an internal quality improvement (QI) process for
assessing and improving upon valued outcomes. This certificate
program provides a framework for understanding QI; tools needed to
create and implement a QI plan; and skills to assess results and
make determinations as to how to improve upon program processes and
Agency employees responsible for the management or supervision
of programs or process, and team leaders are best suited for
participation in this training. There are homework
requirements that will consist of case study exercises that support
the application of the tools learned as well as the development of
a written quality improvement plan by each participant.
Registration (expected to fill up quickly):
- Registration: 1) Those on the waiting list from
the spring offering will be given first priority to register for
the fall session. 2) Use the orange button for online
registration with credit/debit card or eCheck. 3) Use the last page
of the brochure to pay with a check or money order.
- Fee: $550 by July 14, 2017; $650 after July 14, 2017. No
additional discounts may be applied to the early bird price. No
refunds after the start of the program. $25 processing fee applies
to refund requests made 10 business days prior to the start of the
- Limited to 25 people, this 26-hour certificate program will be
offered in four full-day sessions from 8:30 a.m. to 4:30
- You may register online with a credit card or eCheck using the
button at the top of the page or below.
- If you are applying for a scholarship, you must use the
CEUs: Full attendance is required; partial credit is not
given for partial attendance.
- 26 live in-person hours for NYSED LMSWs, LCSWs, LCSW-Rs,
LMHCs, LCATs, and LMFTs.
- NYS OASAS hours pending for CASAC, CPP & CPS
- ASWB ACE credits (social workers in select states other than
New York)- 26 credits.
Use the link below to submit a scholarship application by
June 1, 2017. Funding is provided by The Peter and
Elizabeth C. Tower Foundation and scholarship decisions are made by
foundation staff. You will be notified by UB staff of the decision
on your scholarship application.
"...excellent presenters: thorough, patient and concise in
delivering solutions to issues and challenges agencies face every
day...I have already implemented some practices I've learned from
this class and my CEO was very impressed. Thank you for offering
"Appreciate the demonstrations & hands-on experiences. Great
practical ideas to engage others & make the evaluation process
"Really great foundational knowledge on evaluation & lots of
useful tools that I will be able to utilize. Instructors were
fantastic- responsive, interested, & experts in their
"One of the most rewarding collaborations we experienced is with
Community Connections of New York. We are most grateful for all the
assistance given to us in the development of our evaluation
database system. We are finally able to see whether or not we are
making a difference in our drug/alcohol prevention education
- Lucy Candelario, previous executive director, West Side