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Professional development training to advance your social work and human service career

Continuous Quality Improvement Certificate Program - Fall 2017

~ Achieving and Sustaining Valued Outcomes ~

Fall 2017 certificate program:

Is your program and practice achieving valued outcomes? As a result of the increasing shift to prove the value of your program to funders and clients alike, it is important to have an internal quality improvement (QI) process for assessing and improving upon valued outcomes. This certificate program provides a framework for understanding QI; tools needed to create and implement a QI plan; and skills to assess results and make determinations as to how to improve upon program processes and outcomes.   

On this page:

Fall 2017 dates

Dates are:

8:30 a.m. - 4:30 p.m. each day

·       Sept. 15, 2017

·       Oct. 13. 2017

·       Nov. 3, 2017

·       Dec. 8, 2017

Any questions, please email us at

What You Will Learn

Participants will learn the fundamentals of quality improvement, how to use specific tools and templates, and develop and execute a quality improvement plan.

In this 26-hour certificate program, content will cover:

Day 1: Introduction to Quality Improvement 

Day 2: PDSA (Plan, Do, Study, Act) Model for Improvement and the "Planning" Stage 

Day 3: "Do" and "Study" Stages of the PDSA Model

Day 4: "Act" State and Presentation of Your QI Plan


Community Connections of New York

Suite 100 (training room)

567 Exchange St.

Buffalo, NY 14210

(parking and entrance behind building)

 Driving Directions

Eligibility, Registration, Scholarships & CEUs


Agency employees responsible for the management or supervision of programs or process, and team leaders are best suited for participation in this training.  There are homework requirements that will consist of case study exercises that support the application of the tools learned as well as the development of a written quality improvement plan by each participant.

Registration (expected to fill up quickly):

  • Registration:  1) Those on the waiting list from the spring offering will be given first priority to register for the fall session. 2) Use the orange  button for online registration with credit/debit card or eCheck. 3) Use the last page of the brochure to pay with a check or money order.
  • Fee: $550 by July 14, 2017; $650 after July 14, 2017. No additional discounts may be applied to the early bird price. No refunds after the start of the program. $25 processing fee applies to refund requests made 10 business days prior to the start of the program.
  • Limited to 25 people, this 26-hour certificate program will be offered in four full-day sessions from 8:30 a.m. to 4:30 p.m. 
  • You may register online with a credit card or eCheck using the button at the top of the page or below.
  • If you are applying for a scholarship, you must use the application below.

CEUs: Full attendance is required; partial credit is not given for partial attendance.

  • 26 live in-person hours for NYSED LMSWs, LCSWs, LCSW-Rs, LMHCs, LCATs, and LMFTs. 
  • NYS OASAS hours: 20 renewal hours approved for CASAC, CPP & CPS (Please note that the course was approved for only 20 total hours, since this training would be considered “Professional Development” and the OASAS re-credentialing requirements allow for 20 hours every re-credentialing period.)
  • ASWB ACE credits (social workers in select states other than New York)- 26 credits.


Use the link below to submit a scholarship application by June 1, 2017.  Funding is provided by The Peter and Elizabeth C. Tower Foundation and scholarship decisions are made by foundation staff. You will be notified by UB staff of the decision on your scholarship application.


Comments from previous certificate participants in programs offered by CCNY instructors

"...excellent presenters: thorough, patient and concise in delivering solutions to issues and challenges agencies face every day...I have already implemented some practices I've learned from this class and my CEO was very impressed. Thank you for offering this class..."

"Appreciate the demonstrations & hands-on experiences. Great practical ideas to engage others & make the evaluation process less threatening."

"Really great foundational knowledge on evaluation & lots of useful tools that I will be able to utilize. Instructors were fantastic- responsive, interested, & experts in their areas..."

Agency customer testimonial

"One of the most rewarding collaborations we experienced is with Community Connections of New York. We are most grateful for all the assistance given to us in the development of our evaluation database system. We are finally able to see whether or not we are making a difference in our drug/alcohol prevention education efforts."

- Lucy Candelario, previous executive director, West Side Community Services