Online Trauma-Informed Organization Certificate Program: Basics for All Staff

logo for the Institute on Trauma and Trauma-Informed Care.

Our online certificate program helps organizations move toward a trauma-informed culture for clients and staff.

Trauma-Informed Care means that we stop asking “What is wrong with this person?” and begin asking “What has happened to this person?”

Taking steps to shift an organization into a Trauma-Informed Care (TIC) model changes our perceptions about the individuals that we work with, both clients and staff. A trauma-informed system of care provides services that allow clients to feel safe, accepted and understood at all levels of agency interaction- without judgment and exchanges that could be potentially retraumatizing, or trigger traumatic reactions. When an organization learns how to provide TIC, they educate the staff about the effects of violence, victimization and trauma on individuals. Their services allow clients to feel safe, be accepted and be understood by everyone who may come in contact with them. Employees also feel safe and supported.

This program was created by the School's Institute on Trauma and Trauma-Informed Care.

Trauma-Informed Care vs. Trauma Specific Services

Short video prepared by our MSW students

Eligibility: This certificate program is open to anyone working in social work, human services, students and others interested in an overview of Trauma-Informed Care for organizations. You do not need to apply to take the certificate program.

Knowledge and Skills

Upon completion of the certificate program, your organization and staff will gain an understanding of:

  • How a TIC approach in an organization seeks to ensure it is informed about and sensitive to trauma-related issues of both clients and agency staff. 
  • The guiding principles of trauma-informed practice: safety, trust, choice, collaboration and empowerment. 
  • How the guiding principles of TIC relate to the interactions between staff, and between staff and clients.  
  • Ways this training process can create the foundation for an organization to take steps toward culture and service provision that supports trauma survivors and as well as employees.
  • Resources and information about how a trauma-informed culture is applied at all levels of service, from the reception staff, to front line workers, up to management and administration and in specific service environments referenced in the elective courses (more elective courses are being filmed).

Program Format

  • Enroll and start at any time that is convenient for you. The program is available 365 days a year.
  • You have up to 12 months to complete the entire certificate program, although you may complete it in a shorter time frame.
  • If you do not wish to take the entire certificate program, you may purchase any of the courses individually.
  • Organizations may choose to have staff watch courses as a group. When purchasing a course, the access and certificate of completion are assigned to the person making the purchase. If you want each person to receive a certificate for course completion and any applicable CEUs, please have them purchase the Additional Participant option.
  • Access and use of Online self-study Digital Seminar Courses: The Digital Seminar access never expires from the date of purchase. It offers you two options: watch as a streaming video and/or download the video and watch as often as desired. Both can be done at a time of your convenience. Online courses are provided in a video format that you will view on your computer (Internet access and speakers are required). There is no access to the course instructor. PowerPoints, readings and other materials are included in the handouts section of the course website. A quiz is required to verify your acquisition of knowledge.  
  • Review the introduction to the online format for more information.

Coursework

All courses are offered online and are available 365 days a year. 

All courses can be purchased in the Online Trauma-Informed Organization Certificate Program: Basics for All Staff section of our online course catalog. Use the link at the bottom of this section to go to the online catalog and choose these program courses from the Category section.

Foundation courses for the certificate program: (complete all three)

Elective courses for the certificate program: (choose a minimum of one course)

 

Visit our online catalog- use the categories to find applicable courses for this program

Course Registration, Cost, CEUs and Certificate

  • Introduction to online courses: Prior to registering for an online course, we recommend you visit our introduction to the online format page.
  • Account: Set up an account in our online catalog or log-in if you already have an account. Courses are available 365 days a year and are considered self-study (no access to the instructor at the time you take the course).  Handouts are available for printing or saving to your computer. 
  • Access and use of Online self-study Digital Seminar Courses: The Digital Seminar access never expires from the date of purchase. It offers you two options: watch as a streaming video and/or download the video and watch as often as desired. Both can be done at a time of your convenience. Online courses are provided in a video format that you will view on your computer (Internet access and speakers are required). There is no access to the course instructor. PowerPoints, readings and other materials are included in the handouts section of the course website. A quiz is required to verify your acquisition of knowledge.
  • Cost: The cost is approximately $240 or less for the total certificate (minimum of four courses) program, subject to change. Courses will be added to your account immediately upon purchase.
  • CEUs: Any CEUs or NYSED LMSW, LCSW, LMHC, LCAT or LMFT self-study contact hours for the course are listed in the credits tab of the course information.
  • Certificate of Completion: For those who finish the certificate program and would like to receive a frameable certificate of completion from the University at Buffalo School of Social Work Institute on Trauma and Trauma-Informed Care, there is an application fee of $25. Please complete the certificate application using the buttons below and follow the instructions on the form to submit it to us with payment.

Questions? Contact us at sw-ce@buffalo.edu or 716-829-5841.

Free Trauma-Informed Organizational Change Manual

In January 2019, the Institute on Trauma and Trauma-Informed Care released its Trauma-Informed Organizational Change Manual, designed to help organizations and systems plan for, implement and sustain trauma-informed culture change.

Request the free manual.

A certificate program does not verify competence in the field, but rather indicates completion of the required training. Acquisition of new knowledge and skills improves your ability to deliver services.

Trauma and Trauma-Informed Care Infographic - view or print on 11 x 17 paper; works best when printed from a color printer (rather than scanned in a copier).