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While working at an inpatient psychiatric facility early in her career, Dr. Erin Kelly became interested in workplace violence, struck by the tension of maintaining staff and patient safety. She also developed an appreciation of the importance of building relationships with patients and other staff in such a challenging environment. In this episode, Dr. Kelly discusses her research on the impact of workplace violence on staff at a large psychiatric hospital. Dr. Kelly suggests a number of strategies to ameliorate staff conflict as one method of reducing staff-patient conflict. She also makes suggestions for the individual clinicians working in settings with elevated levels of conflict.