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Case Management, Public Benefits, Social Services

Programs providing case management services and access to public benefits and social services for immigrants and refugees.

On this page:

Baby and Children's Ministry

Harvest House

Provides children's clothing and other items to caregivers in need with a referral. 

Address

175 Jefferson Ave.
Buffalo, NY 14210

Contact

Guadalupe Pena, Director
716-824-7818

Spanish Bilingual Staff

Eligibility

Open to all

Cost

Free

Hours

Monday and Thursday
1:00 p.m. - 3:30 p.m.

Tuesday and Saturday
9:00 a.m. - 11:30 a.m.

Walk-in only

Burmese Community Case Management

Burmese Community Services, Inc.

Provides case management (school registration, SNAP, Medicaid, DSS, & Home Energy Assistance Program) and referrals for the Burmese community in Buffalo.

Address

81 Albany St.
Buffalo, NY 14213

Contact

Steven Sanyu
(716) 308-4338

Cost

Free

Hours

By appointment

Clara's Closet Donation Center

Journey's End Refugee Services

Clara's Closet is a donation center for used clothes, household items, baby items, and new hygiene/cleaning supplies. Each family member must have DSS paperwork to recieve donations.

Address

216 Beard Ave.
Buffalo, NY 14214

Contact

Bryana DiFonzo
(716) 882-4963 x210

Eligibility

Low-income Western New York resident

Cost

Free

Hours

Monday & Thursday
9:30 a.m. - 1:00 p.m.
Walk-in only

Hope Refugee Drop-In Center

Jericho Road Ministries

Hope Refugee Drop-In Center provides supportive serivces to refugees who have lived in Buffalo at least 6 months and who are no longer receiving services from a resettlement agency.

Address

248 West Ferry Ave.
Buffalo, NY 14213

Contact

(716) 881-0539

Language Services Available

Eligibility

Refugees

Cost

Free

Hours

Monday, Wednesday & Friday
9:00 a.m. - 4:00 p.m.
Walk-in only

Immigration and Refugee Assistance Program

Catholic Charities

Catholic Charities provides refugee resettlement services to agency sponsored refugees and employment and ESL classes to refugees in the country less than 5 years. Immigration services are open to all.

Address

20 Herkimer St.
Buffalo, NY 14213

Language Services Available

Eligibility

Employment services and ESL classes are provided for refugees. Legal services are open to all.

Cost

Sliding-scale for legal services

Hours

Monday - Friday
8:45 a.m. - 4:45 p.m.

Medicaid Service Coordination

Community Services for the Developmentally Disabled

Provides services for people with developmental disabilities and their families in Western New York, which will assist in achieving their highest level of independent living, enable their fullest participation in society, ensure that their civil and human rights are protected, and promote their ability to be productive, contributing members of the community.

Address

452 Delaware Ave.
Buffalo, NY 14202

Contact

Sherry McMeans

Eligibility

Developmentally Disabled

Native American Community Services Food Pantry

Native American Community Services

Emergency and monthly food pantry.

Address

1005 Grant St.
Buffalo, NY 14207

Contact

Colleen Casali

Eligibility

Must reside within 14207 or 14216 zip codes

Cost

Free

Hours

Tuesday and Wednesday
9:00 a.m. - 1:00 p.m.
By appointment or walk-in

Regional Consumer Advocate

National Grid (Electric Company)

Provides assistance to low income, disabled, and "at-risk customers" with utility concerns.

Contact

Miguel Santos, Consumer Advocate
(716) 831-7312 

Spanish Bilingual Staff

Language Services Available For Other Languages

Eligibility

Open to all 

Cost

Free

Hours

Monday - Friday
7:00 a.m. - 9:00 p.m.

Resettlement Program (JERS)

Journey's End Refugee Services

Journey's End resettlement program provides resettlement services, including housing, community orientation, managed referrals for medical, employment, and education services for refugees.

Address

2495 Main St., Suite 317
Buffalo, NY 14214

Contact

Meghann Perry
(716) 882-4963

Amharic, Arabic, Burmese, Chin (Tedim, Zo, Zomi), Dari, Farsi, French, Hindi, Karen, Karenni, Kiswahili, Kinyarwanda, Kurdish, Lingala, Nepali, Russian, Somali, Spanish and Tigrinya Bilingual Staff

Language Services Available For Other Languages

Eligibility

Low-income refugees and immigrants

Cost

Free

Hours

Monday - Thursday
9:00 a.m. - 4:00 p.m.

Friday
9:00 a.m. - 1:00 p.m.

By appointment or walk-in

Refugee Resettlement and Employment Services (IIB)

International Institute of Buffalo

IIB provides comprehensive resettlement, employment and advocacy services to refugees living in the WNY area. Intensive case management is provided to new arrivals and employment services are available to refugees who have been in the U.S. for up to 5 years.

Address

864 Delaware Ave.
Buffalo, NY 14209 

Contact

Denise Phillips Beehag
(716) 883-1900

Arabic, Burmese, French and Spanish Bilingual Staff

Language Service Available For Other Languages

Eligibility

Refugees

Cost

Free

Hours

Monday - Friday
8:30 a.m. - 4:30 p.m.
By appointment

Refugee Resettlement (JFS)

Jewish Family Service of Buffalo & Erie County

JFS support includes facilitating refugee entrance into the U.S., providing housing, food and clothing. JFS also provides employment services and ESL training; secure health care and other social support services; public school enrollment, and general mental and behavioral health suport.

Address

70 Barker St.
Buffalo, NY 14209

Contact

Apple Domingo

Arabic and Somali Bilingual Staff

Language Services Available For Other Languages

Eligibility

Refugees

Cost

Free

Hours

Monday - Friday
8:00 a.m. - 5:00 p.m.
By appointment only

Resources

International Institute of Buffalo

Provides assitance obtaining household goods for newly arrived refugee families.

Address

864 Delaware Ave.
Buffalo, NY 14209

Contact

Bryan Overland

Language Services Available

Eligibility

Newly arrived refugees

Cost

Free

Hours

Monday - Friday 
9:00 a.m. - 5:00 p.m. 
By appiontment only 

Safe Roots for Urban Gardening

Grassroots Gardens of Buffalo

The Safe Roots for Urban Gardening is a program that informs community members on how to grow produce safely in urban areas.

Address

2495 Main St.
Buffalo, NY 14214

Contact

Derek Nichols, Program Manager
(716) 783-9653

Language Services Available

Eligibility

City of Buffalo resident

Cost

Free

Hours

Monday - Friday
9:00 a.m. - 4:00 p.m.
By appointment or walk-in

Survivor Support Services

International Institute of Buffalo

Survivor support services provides case management services to all survivors of human trafficking and immigrant survivors of domestic violence.

Address

864 Delaware Ave.
Buffalo, NY 14209

Contact

Amy Fleischauer
(716) 883-1900

 

Arabic, French, German, Mandarin, Somali, Spanish and Turkish Bilingual Staff

Language Services Available For Other Languages

Eligibility

Open to all 

Cost

Free

Hours

Monday - Friday
9:00 a.m. - 5:00 p.m.
By appointment or walk-in

The WASH Project

As a mixed use laundromat, WASH also functions as a neighborhood access point for arts, literacy, and critical human services including translation, citizenship, legal council, home finding, and job placement for our steadily growing Burmese refugee community.

Address

417 Massachusetts Ave.
Buffalo, NY 14213

Contact

Zaw Win
(716) 544-1172

Burmese and Thai Bilingual Staff

Eligibility

Open to all 

Cost

Free

Hours

Monday - Sunday
9:00 a.m. - 9:00 p.m.
Walk-in only

Western New York Center for Survivors of Torture

Jewish Family Service of Buffalo & Erie County

WNY Center for Survivors serves survivors of refugee trauma and political and state sponsored torture living in Western New York, through an intensive case management and strength based client centered model.

Address

70 Barker St.
Buffalo, NY 14209

Contact

Pamela Kefi, Director of Program Development and Integration
(716) 883-1914 x306

Language Services Available

Cost

Free

Hours

Monday - Friday
8:00 a.m. - 5:00 p.m.
By appointment