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Professional development training to advance your social work and human service career

Continuous Quality Improvement Certificate Program - Spring 2018

~ Achieving and Sustaining Valued Outcomes ~

 

 

Is your program and practice achieving valued outcomes? As a result of the increasing shift to prove the value of your program to funders and clients alike, it is important to have an internal quality improvement (QI) process for assessing and improving upon valued outcomes. This 26 hour certificate program provides a framework for understanding QI; tools needed to create and implement a QI plan; and skills to assess results and make determinations as to how to improve upon program processes and outcomes.   

Dates & Times

8:30 a.m. - 4:30 p.m. each day

 

April 13, 2018 Introduction to Quality Improvement

 

May 11, 2018 PDSA Model for Improvement & the "Planning" Stage

 

June 8, 2018 "Do" and "Study" Stages

 

June 29, 2018  "Act" Stage and Presentation of Your QI Plan

Location

Community Connections of New York

Suite 100 (training room on the first floor with an outside entrance)

567 Exchange St., Buffalo, NY 14210

(parking and entrance behind building)

 Driving Directions

Program Overview

Is your program and practice achieving valued outcomes?

Service providers continue to experience an evolving and competitive service and funding environment. As a result of the increasing shift to prove the value of your program to funders and clients alike, it is important to have an internal quality improvement (QI)process for assessing and improving upon valued outcomes. This certificate program provides a framework for understanding QI;tools needed to create and implement a QI plan; and skills to assess results and make determinations as to how to improve upon program processes and outcomes. Attendees will not only learn the fundamentals of quality improvement but also how to use specific tools and templates as well as develop and execute a quality improvement plan.

What will I learn?

In this four-day certificate program (26 training hours), participants will learn the fundamentals of quality improvement, how to use specific tools and templates, and develop and execute a quality improvement plan.

Homework will be part of the program and consist of case study exercises that support the application of the tools learned as well as the development of a written quality improvement plan by each student.

Program Learning Objectives (refer to the schedule for specific learning objectives for each day)

1. Demonstrate knowledge and skills necessary to effectively participate as a contributing member or leader of a Continuous Quality Improvement program.

2. Understand the different stages and tools used in the PDSA (Plan, Do, Study,Act) model for QI.

3. Demonstrate knowledge and skills necessary to develop, implement and manage a quality improvement project.

Eligibility

Agency employees responsible for the management or supervision of programs or process, and team leaders are best suited for participation in this training.  There are homework requirements that will consist of case study exercises that support the application of the tools learned as well as the development of a written quality improvement plan by each participant.

Full Description

Instructors from Community Connections of New York:

Christa Foschio-Bebak, JD, MSW, Director of Quality Improvement

Heidi Milch, LMSW, Executive Director

 

Session 1: Friday, April 13, 2018 Introduction to Quality Improvement

Time: 8:30 a.m. - 4:30 p.m.

Session 1 will introduce the learner to the fundamentals of quality improvement. This includes review of current environmental issues in the health and human services arena necessitating the practice, history of quality improvement,steps in developing a Continuous Quality Improvement program within an organization, introduction to variousmodels and their application to the field.

Learning Objectives

1. Define the importance of QI and key theories.

2. Identify organizational infrastructure needed to support and establish an effective CQI program and process.

3. Identify key stages of the Plan, Do, Study, Act model (PDSA).

 

Session 2: Friday, May 11, 2018 PDSA Model for Improvement & the "Planning" Stage

Time: 8:30 a.m. - 4:30 p.m.

Session 2 will be a “deep dive” into the most common model forimprovement used in health and human services. In addition to introduction to the model, with case examples, the first phase ofthe model (Planning) will be reviewed and learners will prepare for planning.

Learning Objectives:

1. Explain the importance of planning in QI.

2. Identify steps in defining the problem.

3. Identify & use the appropriate tools for the planning stage.

 

Session 3: Friday, June 8, 2018 “Do” and “Study” Stages

Time: 8:30 a.m. - 4:30 p.m.

Session 3 will focus on tools and processes associated with the “Do” and “Study” stages of the PDSA model. Tools, templates and case studies will be used to assist learners in the application of learning for these stages of the model.

Learning Objectives:

1. Develop QI plans using templates provided.

2. Identify steps and actions needed to monitor implementation of QI plans.

 

Session 4: Friday, June 29, 2018 “Act” Stage and Presentation of Your QI Plan

Time: 8:30 a.m. - 4:30 p.m.

The final day of the program focuses on the final stage of the PDSA model and will culminate with student presentations ofthe QI plans developed and/or implemented during the course.

Learning Objectives:

1. Understand purpose and use of control charts.

2. Identify actions to take to spread change and results of QI.

Cost & Registration

  • Limited to 25 people. Fills up quickly so please register early.
  • Special funding has been provided for spring 2018 which will reduce the price of registration for each person by $100! (Individual scholarships are no longer available.) 
  • Fee: $450 by March 28, 2018; $550 after March 28, 2018. No additional discounts may be applied to the early bird price. No refunds after the start of the program. $25 processing fee applies to refund requests made 10 business days prior to the start of the program.
  • Limited to 25 people, this 26-hour certificate program will be offered in four full-day sessions from 8:30 a.m. to 4:30 p.m. on the dates listed at the top of the page 
  • You may register online with a credit card or eCheck or with the brochure registration page. Use the buttons at the top of the page to access registration.

Refund/Cancellation Policy:

Full refunds, or credit letters if desired, will be issued to those who cancel within 10 working days before the first training date minus a $25.00 processing fee. No refunds after the start of the program.

CEUs included

CEUs: Full attendance is required; partial credit is not given for partial attendance.

  • 26 live in-person hours for NYSED LMSWs, LCSWs, LCSW-Rs, LMHCs, LCATs, and LMFTs. 
  • NYS OASAS hours: 20 renewal hours approved for CASAC, CPP & CPS (Please note that the course was approved for only 20 total hours, since this training would be considered “Professional Development” and the OASAS re-credentialing requirements allow for 20 hours every re-credentialing period.)
  • ASWB ACE credits (social workers in select states other than New York) - 26 credits.

Schedule & Format

Hours: The certificate program is a total of 26 training hours, provided in 4 full days.  The 2018 dates are April 13th, May 11th, June 8th, and June 29th. The time for each session is 8:30 am to 4:30 pm and includes presentations, and learning activities. For those who need CEUs: full attendance is required; partial credit is not given for partial attendance.

Lunch: Lunch is on your own for one hour each day. You may bring your lunch or staff will provide suggestions for nearby restaurants. Coffee, tea, water, soft drinks and light snacks will be provided.

Assignments: Homework will be part of the program and consist of case study exercises that support the application of the tools learned as well as the development of a written quality improvement plan by each participant.

Completion Requirements

To successfully complete the certificate program, participants are expected to:

• Complete all assignments from the instructors.

• Participate in discussions.

• Receive a successful evaluation of their competency skills.

• Meet attendance requirements (only one-half of a session can be missed and assignments will need to be completed for the missed time to receive a frameable certificate of completion.) For CEUs, full attendance is required; partial credit is not given for partial attendance.

Frameable certificates of completion and CEU certificaetswill be issued at the end of the program to those who meet the requirements.

Testimonials from 2017

"I learned a lot – gained some good tools to use that have given me confidence to spread quality and collaborate within my organization. Thank you for your expertise!"

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"This class made me feel energized in my position as the director of QM. I have asked one of my staff to attend next session, and I talked about the course so much, one of our VP’s of HR will be attending too. I can’t wait for class 2! Thank you!"

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"This was probably the most beneficial training I have taken. I enjoyed the course and the homework the tools provided. I hope to be able to link with the CCNY team professionally in the future." 

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"This training is so relevant to every aspect of an organization. I’m grateful for the knowledge I’ve gained and hope that a refresher course will be offered."

Contact Us

For questions, contact us by email at sw-ce@buffalo.edu or phone at 716-829-5841.