Cancellation and Refund Policy

We strongly encourage participants to review our Cancellation and Refund Policy prior to purchasing any trainings with us.

Live (In-Person, Online, and Hybrid) Trainings

Participants can make payment or refund inquiries by contacting the Office of Continuing Education by phone 716-829-5844 or by email at sw-ce@buffalo.edu. Standard business hours for the Office of Continuing Education are Monday – Friday 9:00am to 4:30pm. Any requests made outside of these days and times will default to the next business day. 

Up to 3 CEs/Contact Hours

Up to 30 days prior to the training date Refund will be issued in the form of (1) a gift card in the full payment amount OR (2) a refund to the original method of payment minus a $25 processing fee  
29 days to 2 days prior to the training date Refund will be issued in the form of (1) a gift card minus a $15 processing fee OR (2) a refund to the original method of payment minus a $25 processing fee  
24 hours or less prior to the training No gift cards or refunds will be issued

3.25 - 5.75 CEs/Contact Hours

Up to 30 days prior to the training date Refund will be issued in the form of (1) a gift card in the full payment amount OR (2) a refund to the original method of payment minus a $25 processing fee  
29 days to 2 days prior to the training date Refunds will be issued in the form of (1) a gift card minus a $25 processing fee OR (2) a refund of 50% to original method of payment
24 hours or less prior to the training No gift cards or refunds will be issued

6-11.75 CEs/Contact Hours

Up to 30 days prior to the training date Refund will be issued in the form of (1) a gift card in the full payment amount OR (2) a refund to the original method of payment minus a $50 processing fee  
29 days to 2 days prior to the training date Refunds will be issued in the form of (1) a gift card minus a $50 processing fee OR (2) a refund of 50% to original method of payment 
24 hours or less prior to the training No gift cards or refunds will be issued

12 or more CEs/Contact Hours

Up to 60 days prior to the training date Refund will be issued in the form of (1) a gift card in the full payment amount OR (2) a refund to the original method of payment minus a $50 processing fee  
59 to 6 days prior to the training date Refund will be issued in the form of (1) a gift card minus a $50 processing fee OR (2) a refund of 50% to original method of payment
5 days or less prior to the training No gift cards or refunds will be issued 

Visit ubswce.ce21.com and refer to the "CEs/Contact Hours" tab on the respective training page to confirm the number of approved CEs/Contact Hours.

There may be instances where a special workshop has additional cancellation rules that will be stated in the workshop description.

Online Self-Study Training

Participants have up to 72 hours from purchase to contact the Office of Continuing Education by phone or email and request a refund for an online course.

Gift Cards

Gift cards can be used as payment toward future trainings. Gift cards expire one (1) year after being issued.

Loyalty Reward Points

Participants who request a refund will forfeit any Loyalty Reward Points they may have received from that purchase. Participants who request a refund on a purchase paid for with Loyalty Reward Points will have those rewards credited back to their account within 5 business days of the refund being processed.

Substitute Attendance

If a registered participant is unable to attend a training and would like another individual to attend in their place the Office of Continuing Education must be called or emailed at least one full business day before the training. Substitution decisions will be made on a case-by-case basis.

Check Refund

Any refund requests for a check payment may take up to 4 weeks to process. 

UB Cancelled Trainings

If the Office of Continuing Education cancels a training, participants will be notified via email and refunds will be paid in full.

Please be aware that if the University at Buffalo is closed trainings and workshops may still be taking place.

Please contact the Office of Continuing Education at sw-ce@buffalo.edu or 716-829-5841 if you have any questions or concerns regarding whether or not a training is still being held.