All Star Children's Foundation
From spring 2017 through fall 2019, ITTIC partnered with All Star Children's Foundation in order to assist in the development of their trauma-informed campus in Sarasota, Florida.
- ITTIC primarily collaborated with All Star Children's Foundation in the review and revision of policies, procedures and forms while providing feedback around trauma-informed values and language.
- ITTIC also provided coaching and guidance to the leaders of All Star Children's Foundation around trauma-informed organizational culture and structures.
American Red Cross
ITTIC partnered with the American Red Cross of Erie County to provide Seeking Safety groups across the city of Buffalo.
- The Co-Directors of ITTIC worked in conjunction with the American Red Cross to deliver the intervention Seeking Safety, an evidence-based treatment designed to help individuals attain safety from trauma and addiction.
- The Seeking Safety project was part of the HIV/AIDS Services Department and the Women's HIV/AIDS Prevention and Care Initiative Program at the American Red Cross.
- ITTIC constructed an evaluation tool to measure the effectiveness of Seeking Safety, looking at specific variables such as the intervention's impact on improving health decisions, lessening the effects of trauma, reducing high risk sexual or drug-using behaviors and increasing the use of positive coping mechanisms.
Belmont Housing Resources for WNY
In July 2018, ITTIC provided Trauma 101 psychoeducation and follow-up consultation to staff members at Belmont Housing Resources for WNY.
- Initial Trauma 101 psychoeducation presentation to 120 staff members.
- Staff members will learn about trauma/adversity and its impact, re-traumatization and how to prevent it at both client and staff levels and how to begin thinking about how the five guiding values/principles of Trauma-Informed Care—safety, trustworthiness, choice, collaboration and empowerment—apply to their individual roles.
- All staff members will participate in a two hour follow-up consultation.
Catholic Charities and Gateway-Longview, Inc.
Both Catholic Charities and Gateway-Longview have made an agency commitment to trauma and trauma-informed care and are working with ITTIC to achieve that goal.
- Catholic Charities and Gateway-Longview, Inc. are providing training and consultation to agency staff.
- Each organization has participated in ITTIC training and monthly consultations/mentor groups over a one-year period.
Catholic Health Systems
From April 2017 to March 2019, ITTIC was in partnership with Catholic Health Systems in order to begin the process of becoming more trauma-informed.
- ITTIC primarily worked with Mount St. Mary’s Hospital as a pilot by providing evaluation, training, consultation and coaching on trauma and trauma-informed care.
- ITTIC also created online learning modules for the Catholic Health system to incorporate into their net learning program.
Through a half-day training in trauma and trauma-informed care and two follow-up consultations, over 30 staff within CA-BOCES were trained in how to understand trauma and its effects on students and how to begin to think about making their work more trauma-informed.
- After the training provided by ITTIC, BOCES staff reported fewer instances of restraint usage and a deeper understanding of some of the issues faced by students.
- Teachers and staff also identified ways that they have made their classrooms more trauma-informed.
Cazenovia Recovery Systems, Inc.
From fall 2014 until spring 2017, Cazenovia Recovery Systems, Inc. partnered with ITTIC to launch a trauma-informed organizational initiative.
- ITTIC conducted an initial evaluation of all the staff at Cazenovia around the principles of trauma-informed care.
- ITTIC and Cazenovia's Trauma Coordinator trained staff in trauma and trauma-informed care, provided train-the-trainer sessions and developed a mentor team that will help to sustain trauma-informed care within their units.
- In the last phase of the project, ITTIC continued to assist in mentor development, leadership coaching and further evaluation.
Center for Employment Opportunities
From fall 2016 through spring 2017, ITTIC partnered with Buffalo's Center for Employment Opportunities (CEO) to provide Seeking Safety groups, as well as training on trauma and trauma-informed care for staff.
- ITTIC trainers facilitated two separate Seeking Safety groups for CEO participants during the fall and winter.
- All CEO staff received training and monthly consultation in order to create a trauma-informed system of care.
Coordinated Care Services, Inc.
From January 2016 to March 2017, ITTIC will partner with experts from Coordinated Care Services, Inc. (CCSI) to create an online trauma-informed care assessment tool as part of the NYS Success Initiative.
- ITTIC and CCSI met twice a month to collaboratively develop and refine the Trauma-Informed Care Organizational Self-Assessment Tool (TIC-OSAT).
- The tool is currently free for any organization within New York State to use.
- Once a minimum of five staff members take the assessment, the tool will generate a written report with feedback and links to resources based on the assessment results.
In 2012, ITTIC and Suicide Prevention and Crisis Service, Inc. partnered to develop and implement an agency-wide survey for volunteers, staff, management and board members focused on the principles of trauma-informed care.
- The results of the trauma-informed care survey, distributed to agency staff, volunteers and board members, provided Crisis Services with an overview of their "present" status in relation to trauma-informed care.
- The evaluation also provided the organization an opportunity to identify next steps they might take to implement a trauma focus into their organization's policies and practices.
Division of Criminal Justice Services
From May through September 2019, ITTIC facilitated a five-month learning collaborative to train trauma-informed care "Champions" sponsored by the New York State Division of Criminal Justice Services (DCJS).
- 26 individuals within New York State were collaboratively selected by ITTIC and DCJS to participate in the learning collaborative, which provided them with the knowledge and tools to plan for and begin to implement the trauma-informed change process in their agencies or organizations.
- After the full-day initial training on 6/3/19, Champions attended monthly consultations virtually to continue the learning process and came together again on 9/30/19 for a formal wrap-up and graduation.
Erie County Department of Health
In April 2013, ITTIC assisted the Erie County Department of Health in the planning and delivery of the "Can We Talk?" Conference, a trauma-informed care conference about youth and risky behaviors, for over 200 local professionals.
- Partner organizations included the Erie County Department of Health, Leaving Our Legacy Program, Erie 1 Boces, Planned Parenthood, Buffalo Federation of Neighborhood Centers, Native American Community Services, Buffalo Public Schools, Women and Children's Hospital of Buffalo, Evergreen Health Services, ECMC and the American Red Cross.
- The keynote speaker was Susan Green (LCSW), one of ITTIC's co-directors.
- The conference had two tracks that participants took part in involving trauma-informed care from different professional perspectives.
- The tracks involved youth from the community, including from the Leaving our Legacy (LOL) program and Tapestry Charter School.
- The youth were also featured in a video during the working lunch that allowed for both youth and professionals to engage in a trauma-informed conversation about their work.
Erie County Medical Center (ECMC)
From January 2017 to December 2018, ITTIC was in partnership with ECMC’s behavioral health units and clinics in order to create a more trauma-informed environment.
- ITTIC conducted an initial evaluation of all the staff in ECMC's behavioral health units and clinics around the principles of trauma-informed care.
- Over 350 staff members received psychoeducation on trauma and trauma-informed care.
- ITTIC provided monthly consultation and coaching in the units/clinics.
- ITTIC trained a select group of individuals from different parts of ECMC's behavioral health units/clinics to develop into "TIC Champions".
- Through the training, coaching and consultation they received during the initiative, the Champions will continue to bring the knowledge and skills they acquired around trauma and trauma-informed care back to their areas of the hospital and continue the trauma-informed change process.
Family Justice Center
ITTIC and the Family Justice Center of Erie County collaborated with inclusive partners across WNY to develop and implement agency-wide evaluations and surveys for organizational staff that focused on the principles of trauma-informed care.
- The Family Justice Center of Erie County opened its doors in 2006, offering services for any domestic violence victims and their children. Services include advocacy, support, providing safety and assistance through the legal system.
- The results of the evaluations conducted with ITTIC support were provided to the Family Justice Center and inclusive partnerships about the strengths of their organizations, as were suggestions for future steps in being trauma-informed with staff and board members.
- The goal of this collaboration was to provide the Family Justice Center, along with its partners, assessment tools to identify the strengths and needs of the organization regarding the principles of trauma-informed care.
Insight House Chemical Dependency Services, Inc.
From May 2017 through March 2018, ITTIC worked with Insight House Chemical Dependency Services, Inc to provide trauma-informed care trainings and follow up consultation.
- ITTIC provided an initial trauma-informed care training to all agency staff.
- ITTIC provided monthly consultation and coaching to give feedback around trauma-informed values and language to ensure that interactions with clients are trauma-informed.
- ITTIC also provided feedback about how the agency can be trauma-informed with staff.
Jericho Road Community Health Center and Center for Survivors of Torture
ITTIC worked with Jericho Road Community Health Center to provide the intervention Seeking Safety and created an agency culture of trauma-informed care.
- Two Jericho Road staff shadowed an ITTIC trainer facilitating a Seeking Safety group. The two staff received supervision and support as they began to run their own group in fall 2016.
- ITTIC trainers worked with 25 identified individuals from different parts of Jericho Road and the Western New York Center for Survivors of Torture to develop into "TIC Champions."
- Through training, coaching and consultation, the Champions brought the knowledge and skills around trauma and trauma-informed care back to their programs.
Jewish Family Service of Buffalo and Erie County
From January-September 2018, ITTIC partnered with Jewish Family Service to provide trauma-informed care training to staff and facilitated a Seeking Safety/Mandala Trauma Support Group for clients.
- Monthly training and consultation was provided to staff in the Career/Job Development, Immigrant and Refugee Services, Health Homes and Center for Survivors of Torture programs, as well as to support staff, on trauma and how to operationalize trauma-informed values and practices in their work.
- ITTIC also attended program director meetings in order to help leadership consider being trauma-informed with their staff.
- The trauma support group delivered to both Center for Survivors of Torture and Vive la Casa clients is based on Seeking Safety with the creation of mandala art.
From September 2018-February 2019, ITTIC partnered with KidsPeace to provide trauma-informed care psychoeducation and follow-up consultation.
- ITTIC trainers delivered an initial Trauma 101 psychoeducation presentation to the staff and then provided monthly, two-hour follow-up sessions in order to help staff operationalize trauma-informed values and practices into their work.
Lake Shore Behavioral Health
ITTIC developed an implementation model to assist organizations in becoming trauma-informed.
- Over an 18-month period, ITTIC worked with Lake Shore Behavioral Health (LSBH) to create and sustain a trauma-informed organization focusing on areas pertaining to the five principles of trauma-informed care: safety, trustworthiness, choice, collaboration and empowerment.
- Through evaluation and program development, the model has increased LSBH’s capacity to work with people with various trauma histories, to engage in trauma sensitive practices and provide trauma specific services.
Matt Urban Hope Center
From January-June 2018, ITTIC was in partnership with Matt Urban Hope Center to create a trauma-informed environment for their staff and clients.
- ITTIC conducted a baseline evaluation that assessed Matt Urban Hope Center's TIC climate, policies and procedures from a trauma-informed lens.
- All staff members received psychoeducation on trauma and trauma-informed care and received monthly coaching sessions.
- ITTIC and Matt Urban Hope Center identified mentors from each program to receive formal follow-up consultation to operationalize trauma-informed values and practices in their work and programming.
- ITTIC also met with leadership monthly as "Champions" in order to discuss organizational change strategies and implementation across the organization.
Mental Health Association of Genesee and Orleans Counties
ITTIC collaborated with the Mental Health Association of Genesee and Orleans Counties beginning in spring 2017 to provide trauma-informed care trainings to staff and volunteers.
- ITTIC provided an initial trauma-informed care training to all staff and provided monthly consultations to anchor the values of trauma-informed care.
- ITTIC also worked with staff and volunteers around using trauma-informed language.
New Directions Youth and Family Services
ITTIC's partnership with New Directions Youth and Family Services focused on equipping New Directions with an agency assessment, focusing particularly on trauma-informed care and how it relates to staffing and agency culture.
- Merging the concepts of Trauma-Informed Care and Normative Culture, ITTIC developed an agency-specific survey and facilitated cross-sectional focus groups that included employees at all levels, as well as the Board of Directors.
- The assessment, conducted and presented by ITTIC, highlighted the strengths of New Directions in addition to providing ideas for how the agency might adopt additional principles and practices of Trauma-Informed Care to strengthen the organization.
Office of Alcohol and Substance Abuse Services
In February 2016, ITTIC partnered with the Office of Alcohol and Substance Abuse Services (OASAS) through the New York Serving Adolescents in Need of Treatment (NY-SAINT) project.
- Through the project, OASAS and ITTIC were awarded the SAMHSA/CSAT grant #T1024268-02 to provide a trauma-informed care learning collaborative for agencies that work with adolescents with substance abuse disorders.
- ITTIC and OASAS identified 30 “champions” from OASAS agencies across the state to participate in the collaborative.
- From March through August 2016, ITTIC trained and provided consultation around creating and sustaining trauma-informed systems of care, so that champions could bring the knowledge and skills back to their own agencies.
Oswego County Health Department
From September 2018-April 2019, ITTIC facilitated a learning collaborative with Champions in Oswego County to assist them in becoming more knowledgeable in TIC.
- The goal of the collaborative was to bring together leaders and key stakeholders in Oswego County to have the tools to facilitate their agency or organization to become more trauma-informed.
- A total of 30 individuals were selected to participate in the seven-month learning collaborative, where they learned about creating trauma-informed organizational change through the lens of the Substance Abuse and Mental Health Services Administration (SAMHSA) implementation domains.
Our Lady of Hope Parish
In the spring of 2012, ITTIC launched a refugee youth group, collaborating with Our Lady of Hope Parish on Buffalo's west side. The group was aimed at creating a trauma-informed space for youth to discuss issues and trauma they had faced, as well as ongoing and current struggles.
- The group, initiated by Sister Susan Bowles, McKenzie Mattison, Kelly Reuter and Carina Brown, was focused on giving voice to the concerns of refugee youth.
- The group was anchored in the principles of trauma-informed care and incorporated the Positive Youth Development model.
- A mural was created by the group that represented the youth and their cultures.
Parents Encouraging Accountability and Closure for Everyone (PEACE)
ITTIC collaborated with P.E.A.C.E. Inc. (Parents Encouraging Accountability and Closure for Everyone) to create a needs assessment for those who have lost a loved one to homicide in the city of Buffalo.
- P.E.A.C.E. Inc. is known as a victim service provider organization that provides support to families of homicide victims.
- Homicide takes an emotional toll on those still living, who are known as survivors of homicide victims. Survivors tend to experience prolonged grief and trauma.
- ITTIC created a needs assessment that is aimed at understanding what services are needed to help individuals who have lost a loved one to homicide and is currently creating a psycho-educational support group for P.E.A.C.E. that will help participants to understand traumatic grief and provide them with coping skills based off the results from this survey.
Rockland County Department of Social Services
From June through September 2019, ITTIC collaborated with the Rockland County Department of Social Services (DSS) to build a foundation for trauma-informed practices in their work.
- ITTIC provided foundation in-person trainings and follow-up consultations to all Rockland County DSS staff throughout the project period.
- Additionally, ITTIC worked deliberately with an implementation team, consisting of administrators and other leaders, around ITTIC's trauma-informed organizational model, so they would have the knowledge and tools to begin planning for and implementing trauma-informed action steps.
Salamanca City School District
From November 2018-March 2019, ITTIC partnered with the Salamanca City School District in order to facilitate a learning collaborative to train Champions in Salamanca to assist them in becoming more knowledgeable in TIC.
- The goal of the collaborative was to bring together leaders and key stakeholders in Salamanca to have the tools to facilitate their school, agency or organization to become more trauma-informed.
- A total of 26 individuals were selected to participate in the seven-month learning collaborative, where they learned about creating trauma-informed organizational change through the lens of the Substance Abuse and Mental Health Services Administration (SAMHSA) implementation domains.
- The team also self-selected to participate in one of four sub-groups to help facilitate Salamanca becoming a trauma-informed community. The work done by these sub-groups was used as a springboard for the Cattaraugus County Trauma-Informed Coalition.
Spectrum Human Services
Spectrum Human Services worked with ITTIC to develop and implement an agency-wide evaluation on trauma-informed care for staff, management and board members.
- This assessment included surveys that focus on questions around the principles of trauma-informed care.
- The results of this assessment provided Spectrum with a general overview of its strengths and needs in regards to trauma-informed care.
- This agency-wide assessment also provided the organization with future steps that could be implemented to have a greater trauma focus in regard to the organization's policies and practices.
St. Lawrence County Youth Advocate Program
From July through September 2019, ITTIC collaborated with the St. Lawrence County Youth Advocate Program to facilitate a trauma-informed Champion learning collaborative with its own staff and partner agencies.
- ITTIC provided training and consultation on its trauma-informed organizational model to representatives from the Youth Advocate Program, Department of Social Services and other collaborative partners.
- Training occurred both in-person and via phone consultation to the large group, as well as each individual organization represented on the team.
Villa of Hope
In 2012 and 2013, Villa of Hope partnered with ITTIC to develop and implement an agency-wide assessment, evaluating the Villa of Hope's use of trauma-informed care. The assessment included an evaluation of all levels of staff as well as client perspectives.
- This assessment included surveys and focus groups that centered on how trauma-informed care was and could be implemented within Villa of Hope.
- The completed agency-wide assessment provided the organization with steps that can be implemented to have a greater focus on trauma.
ITTIC and Vive collaborated on two refugee resource groups focused on addressing the trauma of refugees. The groups combined elements of the evidence-based curriculum Seeking Safety with the creation of mandala art.
- Focused on learning safe coping skills, the groups at Vive were geared toward assisting women and men with recognizing and managing their experiences of trauma and oppression.
- Because of the success of the first women's groups, a group with men was also held. Participants reported sleeping better, feeling better and functioning at a higher level at the completion of the groups.
- The groups were led by Sister Beth Niederpruem, Danielle Maurice and Katie McClain-Meeder. Judy Munzi was instrumental in providing guidance in art therapy and the use of mandalas.
West Hertel Academy
From January 2018-June 2018, ITTIC partnered with West Hertel Academy to provide training to all faculty and staff members on Trauma-Informed Educational Practices.
- All faculty and staff members received initial psychoeducation on Trauma-Informed Educational Practices as well as ongoing coaching and consultation throughout the project period.
- ITTIC trained a select group of individuals who comprised two mentor teams in the building. Nine teachers, with representation from all grade levels, made up one of the teams and six individuals from the school's support staff made up the other team.
- The mentor teams are responsible for ensuring Trauma-Informed Educational Practices are being utilized throughout the school.